Developed a sales solution to help Rogers Inc. keep customers due for contract renewals during the pandemic.

• During the pandemic Rogers Inc. was losing customers due to contract renewals.
• Implemented a dashboard to help sales staff keep track of customers due for contract renewals.
• Integrated with internal Rogers services to keep it secure.

Outcome: Reduced customer churn by 20%.

Designed and developed an e-commerce platform for Works Of Love to support their game sales service.

• Integrated with a payment platform for seamless transactions.
• Made it responsive for mobile and desktop performance.
• Secure and well documented for future development.

Outcome: Enabled Works Of Love to have a solution ready for selling games online.

Designed and developed a website for Glory Ministry to support their charitable activities.

• Integrated with a donation platform for seamless contributions.
• Connected with Stripe for secure payment processing.
• Deployed on Google Cloud Platform for scalability and reliability.

Outcome: Enabled Glory Ministry to raise over their goals in donations within the first month of launch.

Took a project from concept to completion, creating a high-performance website for Clearview Health.

• Optimized for mobile and desktop performance.
• Followed Google Web Performance Standards for SEO.
• Designed with a focus on user experience and accessibility.

Outcome: Achieved the number one ranking on Google for local health clinics, increasing patient inquiries by 40%.

Crafted a high-level dashboard for directors like Denice Haughey to present business performance metrics to VPs, focusing on call center operations.

• Summarized business performance metrics for executive presentation.
• Highlighted areas of success and concern within call center operations.
• Facilitated strategic decision-making with predictive analytics.

Outcome: Enabled effective presentation of business metrics, supporting strategic decisions at the executive level.

Engineered a dashboard for senior managers like Corwin Ang to drill down into customer satisfaction metrics and identify underlying issues.

• Enabled deep dive into customer feedback and support call outcomes.
• Facilitated correlation analysis between staff performance and customer satisfaction.
• Customized data presentation for actionable insights.

Outcome: Provided granular insights into customer satisfaction, leading to targeted improvement strategies.

A personalized dashboard for technical support staff to track their performance against bonus-related metrics and pinpoint areas for improvement.

• Incorporated detailed analytics for self-assessment and performance optimization.
• Enabled identification of troubled calls for targeted skill development.
• Integrated gamification to motivate and engage staff towards achieving their KPIs.

Outcome: Boosted staff motivation and performance, resulting in a 15% increase in customer satisfaction scores.

Built a web-based device simulator to help technical support troubleshoot customer issues.

• Integrated with internal Rogers services to keep it secure.
• Created a beautiful UI to support both seasoned and new technical support staff.
• Provided a way to simulate customer issues and test solutions.

Outcome: Improved solution turn around time by the wireless tech support team.

Developed a comprehensive dashboard enabling managers like Collin Grant to monitor real-time metrics of the wireless technical support team.

• Facilitated real-time tracking of team performance metrics and individual KPIs.
• Implemented alert systems for immediate identification of support bottlenecks.
• Enabled customizable views to cater to different managerial needs and focuses.

Outcome: Streamlined operations and enhanced the efficiency of the technical support team by 25%.