2014 - Present

Rogers Communications Inc.

Full Stack Golang Developer

Collaborated with a diverse team to create a user-friendly dashboard that simplified call center data, enhancing the ability of managers to oversee operations.

Led a small team of three in combining data from different sources to develop a clear and easy-to-understand visualization tool for decision-making by executives at all levels. Despite challenges posed by COVID, we successfully supported sales teams with customer-focused dashboards, achieving the highest business retention rate in the company.

Our work contributed to a significant reduction in operational costs by providing accurate insights for informed decision-making, as showcased by a case study that demonstrated over $5 million in cost savings.

To build these dashboards, we used HTML, CSS, and JavaScript for the front-end, and Golang for the back-end. This approach allowed us to meet two important goals: enabling management to make data-driven decisions based on crucial KPIs, and helping call center agents align their actions with performance targets, thus boosting overall efficiency and effectiveness.

2012 - 2014

UpSling Inc.

Project Manager

Led team coordination to ensure prompt completion of project milestones, effectively managing budget constraints and limited resources while maintaining project momentum. Actively raised funds and supervised the development of two major projects, including one for the Canadian military:

SiloVerse (a language translation app)
Connect 4 (a contact management and CRM tool)

Played a crucial role in quality assurance testing, dedicating significant effort to improve user experience and guarantee top-notch product performance for end-users. Demonstrated exceptional leadership and project management abilities, skillfully directing teams and resources to achieve desired outcomes on schedule and within budget limits.

2010 - 2012

Keilhauer Inc.

Junior Developer

Participated in designing and developing an all-inclusive inventory management system, creating wireframes and prototypes for an easy-to-use interface that ensured smooth navigation and an improved user experience.

Designed and executed a powerful system that connected multiple databases, simplifying data retrieval and management for greater efficiency. Collaborated effectively with team members and stakeholders, offering insights and technical knowledge to deliver a customized, high-performance inventory management solution that met organizational needs, on time and within budget.